SHIPPING POLICIES

Gorgeous skin delivered to your doorstep.

RETURN POLICY

We do not accept any exchange nor refund unless it is a defect found on our products. If so, do not hesitate to contact us at ontologyskincare.com and we will be happy to help you. A picture of the defect is always appreciated. 
In case you have any allergy, make sure to look closely to the ingredients before you place your order. Unfortunately, we cannot refund or exchange a product in that case.

DEFECT AT ARRIVAL?

ONTOLOGY. Skincare is not responsible for the lost of a parcel, delivery errors or damaged parcels by Canada Post. It is the responsibility of the consumer to verify the delivery information before finalizing the order.
If there is a problem with your order, please contact us to resolve the situation with Canada Post.

PAYMENT METHOD

We accept credit card payments on our website.